For all items requiring service, regardless of warranty status, contact Marki Microwave, Inc., for a Return Material Authorization (RMA) number. RMA numbers may be requested online via our website, by email to [email protected], or by calling the factory at 1-408-778-4200. To request an RMA number, customers must provide the model number, serial number/date code, original PO number/date purchased, and as much information as possible as to the nature of the problem. A detailed discussion with customer’s technical and/or QA personnel may be required prior to an RMA being issued. Material returned without an RMA number will not be accepted for warranty repair. Return of Units
Items should be returned to Marki Microwave accompanied by a “Not to Exceed” purchase order to cover the evaluation charges (see below). Repair charges, if applicable, will be quoted separately. All items being returned to Marki Microwave for evaluation or repair must be shipped with the shipping charges prepaid. Items subject to “in-warranty repair” will be shipped back to the customer at Marki Microwave expense. The customer will be liable for return shipping charges for items that are out of warranty, that have been damaged in the field, or that are not defective. Evaluation Charges
All items returned to Marki Microwave are subject to an evaluation fee of up to $500.00 for the processing and testing required to confirm the nature of the defect, if any. The amount of the evaluation charge will be established when the RMA number is issued. This fee will be waived in all cases where testing confirms a problem covered by warranty. The fee will be enforced for returned out of warranty items, items found not to be defective, or items that were damaged in the field. Repair Costs
Warranty repairs will be made at no cost to the customer. When it is determined that a repair is not covered by warranty, Marki Microwave will provide a cost estimate for repair/replacement charges. The customer must issue a purchase order to cover repair charges and/or evaluation fees (if applicable) before work commences. For items determined to be beyond economical repair or cases where the customer decides against repairing/replacing the unit, the evaluation fee will still apply. Return Lead Time
Typical lead time for return of repairs is 30 days or less after receipt of the unit at Marki Microwave.